Insights & Resources

Hidden Risks in Your Data

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Your patients’ complaints are a gold mine of information. Eileen Kasda and Kumar Subramaniam share how to find and act on the hidden signals in your patient complaints and grievance data.

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Fresh Perspective on Safety

It’s time for a fresh take on patient safety investigations. Eileen Kasda and Kumar Subramaniam […]

Complex Systems and Patient Safety Outcomes

Health systems are complex environments where outcomes aren’t always predictable. Yet there are simple rules […]

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