Hero: The only safety
improvement system
you need
Your dedication to patient safety was the inspiration for our AI-driven patient safety and experience improvement system. Our safety experts designed it to promote safety throughout every level of your organization. SafeTower’s advanced analytics, perfected by safety and data scientists working for 5+ years with over 10 years of data helps you reduce staff burden, detect trends, identify latent opportunities for improvement, and support your culture of safety and collaboration initiatives.
Powered by people. Driven by advanced analytics.
Hero harnesses the wisdom of safety improvement experts like you and the awesomeness of advanced technology to deliver more impactful, and effective safety practices. We make it easier for you to record, analyze, investigate, and respond to safety events and patient concerns anywhere you provide care.
Smarter safety every
step of the way.
Hero is engineered to deliver results across your organization.
Throughout the reporting, investigation and feedback processes, our AI-driven patient safety and experience improvement system is optimized for a better user experience.
- Single, interactive reporting form
- Automatic theming of event categories for review
- Automatic routing and emails to appropriate reviewers
- Unique Medical Record and Active Directory integration
- Configurable templates for help with regulatory reporting and other initiatives
- Wizards to help new users complete investigations and develop action items
- Suggested event title descriptions and event summaries
- Modern user interface optimized for collaboration
- Sensitive information is secured within the application
- Transparent feedback to reporters
- Collaborative investigation journeys
- Notify leaders in real time and
- Create summary reports with ease
- Detect similar events across the system
- Find hidden signals in your safety and grievance data
- Submit Good Catches for analysis and learning
- Insights dashboard for emerging trends and risk detection
- Organize events into collections for follow-up
- Receive suggestions for events needing additional follow-up or investigation
- Select from a library of investigation tools
- Prioritize and collaborate to implement and track improvement actions
Three ways to a safer tomorrow.
Just like a seasoned member of your team, SafeTower AI — powered by precise and interactive machine learning models — learns from your staff’s actions, finds hidden links in your data and surfaces valuable insights so you can get ahead of hidden risks and prevent future harm.
The Tagger Model
Save time and effort
with the Tagger Model.
With our single form approach, frontline staff can more quickly record an event in their own words with little to no experience. The Tagger does the heavy lifting:
- Reads free text narrative reports
- Categorizes events and grievances to match your proprietary taxonomies
- Intuitively routes to the correct reviewers and departments
- Improves continuously
- Maps to your event taxonomy
The Similar Events Model
Recognize patterns with
the Similar Events Model
The model surfaces similar events and occurrences across the ecosystem so users and administrators can make decisions faster.
- Finds similar events across departments and locations
- Presents similar events, events involving the same patients, and linked events
- Enables grouping of multiple events for investigation and action
The Safety Trends Model
Uncover event relationships with
the Safety Trends Model
The Safety Trends model reveals hidden connections between safety and grievance events across an enterprise.
- Identifies trends in concerns
- Identifies frequent flyers among patients and staff
- Enables grouping of multiple events for investigation and action
Technology with patient safety at its core.
In partnership with leading health care organizations, SafeTower has deployed Hero across a variety of facilities and networks.