Hero: The only safety
improvement system
you need
Hero is SafeTower’s AI-driven voluntary safety event reporting solution, designed to strengthen patient safety at the point of care. It helps healthcare organizations capture, structure, and interpret safety events with greater consistency and ease.
By reducing documentation burden and applying advanced analytics, Hero surfaces meaningful trends, identifies latent risks, and highlights opportunities for improvement. It supports a stronger culture of safety by enabling teams at every level of the organization to learn from events and take timely, informed action.
Powered by people. Driven by advanced analytics.
Hero integrates patient safety expertise with advanced technology to strengthen patient safety event reporting and learning. We streamline the capture, classification, analysis, investigation, and response to safety events and patient feedback across the continuum of care supporting continuous improvement and safer care delivery.
Smarter safety every step of the way.
Hero is engineered to deliver results across your organization.
Throughout the reporting, investigation and feedback processes, our AI-driven patient safety and experience improvement system is optimized for a better user experience.
- Single, interactive reporting form
- Automatic theming of event categories for review
- Automatic routing and emails to appropriate reviewers
- Integration with medical record and staff directory systems
- Configurable templates for help with regulatory reporting and other initiatives
- Suggested event title descriptions and event summaries
- Modern user interface optimized for collaboration
- Sensitive information is secured within the application
- Transparent feedback to reporters
- Collaborative investigation journeys
- Notify leaders in real time
- Create summary reports with ease
- Detect similar events across the system
- Find hidden signals in your safety and grievance data
- Submit Good Catches for analysis and learning
- Insights dashboard for emerging trends and risk detection
- Organize events into collections for follow-up
- Select from a library of investigation tools
- Prioritize and collaborate to implement and track improvement actions
Technology with patient safety at its core.
In partnership with leading health care organizations, SafeTower has deployed Hero across a variety of facilities and networks.
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