Harmony: Elevate Patient Experience with Comprehensive Insights
Harmony transforms service quality feedback from patients into a powerful tool for improving care quality and safety. Advanced insights from SafeTower’s patient complaints and grievances solution can help your patient relations teams achieve more reliable outcomes, improve satisfaction scores, and reduce compliance risk.
Go beyond simply responding to the grievance
and improve the patient experience
Informed Leaders
Patient Voices
Complaints & Grievances Data
Advanced Analytics
Analysis & Action
Insights
Response
Satisfied Patients
Enhance Your Complaints and Grievances Response
Harmony is an enterprise grade solution that provides your healthcare organization with the insights needed to delight your patients. We help you address their care quality related complaints by making it easy for your staff to record occurrences, respond to patients in a timely manner, and complete reviews. Our unique tracking software integrates insights from patient complaints and grievances into investigations and action planning workflows. SafeTower helps your team take proactive measures to enhance patient care, reduce manual work, and maintain compliance with regulatory requirements.
Reasons to Believe:
Improve Patient Experience and Care Quality Perceptions
- Integrate the patient’s voice in the improvement process
- Find hidden signals in your patients’ grievance data
- Leverage actionable insights to improve your safety and risk management processes
- Never miss sending an acknowledgement letter within the mandated period
- Treat the patient as an integral member of the care team
Enhance Care and Support a Resilient Workforce
- Efficiently share patient compliments with staff
- Discover valuable learnings from positive experiences
- Reduce staff burden in recording a complaint or grievance
Streamline Complaints and Grievances Management
- Acknowledge and classify reported events automatically; send out timely templated letters
- Keep your risk managers notified in real time
- Identify staff, locations, and patients easily; do away with manual work
- Ensure timely follow-up and compliance with required due dates
- Stay informed on similar complaints and grievances across the organization
Leverage Advanced Analytics for Informed Decision-Making
- Identify similar grievances across patients and locations
- Find trends in complaints and grievances across your system
- Detect trends in complaints and grievances and take proactive action